Trademark: 85521390
Status Date
Thursday, March 28, 2024
Registration Number
4429355
Registration Date
Tuesday, November 5, 2013
Filing Date
Friday, January 20, 2012
Published for Opposition
Tuesday, April 16, 2013
9 Computer systems comprised of processors, personal computers and servers and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprised of processors, personal computers and servers and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablets, phones and kiosks; computer systems comprised of processors, personal computers and servers and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprised of processors, personal computers and servers and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprised of processors, personal computers and servers and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprised of processors, personal computers and servers and software used to create and administer software for automating customer service and sales tasks
38 Telecommunications services, namely, voice and speech activated operation by others of a computer through means of voice commands
35 Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service
Mar 28, 2024
Notice Of Acceptance Of Sec. 8 & 9 - E-Mailed
Mar 28, 2024
Registered And Renewed (First Renewal - 10 Yrs)
Mar 28, 2024
Registered - Sec. 8 (10-Yr) Accepted/Sec. 9 Granted
Mar 28, 2024
Case Assigned To Post Registration Paralegal
Nov 3, 2023
Teas Section 8 & 9 Received
Nov 5, 2022
Courtesy Reminder - Sec. 8 (10-Yr)/Sec. 9 E-Mailed
Dec 5, 2019
Notice Of Acceptance Of Sec. 8 & 15 - E-Mailed
Dec 5, 2019
Registered - Sec. 8 (6-Yr) Accepted & Sec. 15 Ack.
Dec 5, 2019
Case Assigned To Post Registration Paralegal
Oct 31, 2019
Teas Section 8 & 15 Received
Nov 5, 2018
Courtesy Reminder - Sec. 8 (6-Yr) E-Mailed
Jun 20, 2018
Automatic Update Of Assignment Of Ownership
Aug 13, 2015
Notice Of Suit
Dec 9, 2014
Notice Of Suit
Jul 1, 2014
Notice Of Suit
Nov 5, 2013
Registered-Principal Register
Oct 1, 2013
Notice Of Acceptance Of Statement Of Use E-Mailed
Sep 30, 2013
Law Office Registration Review Completed
Sep 20, 2013
Allowed Principal Register - Sou Accepted
Sep 6, 2013
Statement Of Use Processing Complete
Jul 31, 2013
Use Amendment Filed
Aug 30, 2013
Case Assigned To Intent To Use Paralegal
Jul 31, 2013
Teas Statement Of Use Received
Jul 31, 2013
Attorney/Dom.Rep.Revoked And/Or Appointed
Jul 31, 2013
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Jun 11, 2013
Noa E-Mailed - Sou Required From Applicant
Apr 16, 2013
Official Gazette Publication Confirmation E-Mailed
Apr 16, 2013
Published For Opposition
Mar 27, 2013
Notification Of Notice Of Publication E-Mailed
Mar 11, 2013
Law Office Publication Review Completed
Mar 5, 2013
Approved For Pub - Principal Register
Mar 5, 2013
Examiner's Amendment Entered
Mar 5, 2013
Notification Of Examiners Amendment E-Mailed
Mar 5, 2013
Examiners Amendment E-Mailed
Mar 5, 2013
Examiners Amendment -Written
Mar 1, 2013
Paper Received
Feb 27, 2013
Amendment From Applicant Entered
Feb 27, 2013
Correspondence Received In Law Office
Feb 19, 2013
Assigned To Lie
Feb 15, 2013
Paper Received
Nov 20, 2012
Notification Of Final Refusal Emailed
Nov 20, 2012
Final Refusal E-Mailed
Nov 20, 2012
Final Refusal Written
Nov 1, 2012
Teas/Email Correspondence Entered
Oct 31, 2012
Correspondence Received In Law Office
Oct 31, 2012
Teas Response To Office Action Received
May 2, 2012
Notification Of Non-Final Action E-Mailed
May 2, 2012
Non-Final Action E-Mailed
May 2, 2012
Non-Final Action Written
Apr 27, 2012
Assigned To Examiner
Jan 26, 2012
Notice Of Pseudo Mark Mailed
Jan 25, 2012
New Application Office Supplied Data Entered
Jan 24, 2012
New Application Entered
Trademark Alertz updated from USPTO on 2030-01-24
